Broadband Product Disclosure Code

Table of Contents

Providing standardised information about broadband plans to customers

What it is

A mandatory code of practice that specifies minimum standards for the disclosure of information regarding residential broadband internet access plans to customers.

Purpose

Allow customers to easily compare broadband plans between service providers via a customer-friendly Offer Summary.
Enable customers to select the best broadband plan for their needs.
Specify what key information a service provider must provide on their Offer Summary for their residential broadband plans offered over fibre, fixed wireless, WISPs, cable, copper (ADSL and VDSL) and satellite technologies.
Specify what other information service providers must make available to customers about their broadband plans, including traffic management and related issues.
Provide a link to where the customer can access performance information for the broadband plan, for example the Commerce Commission Measuring Broadband New Zealand results.

Who it applies to

TCF Members
Non-TCF Members who are telecommunications service providers selling mass market residential broadband plans, who choose to sign up to the code.

Who it affects

Customers looking to purchase a residential broadband plan.

Code status

Code type: Mandatory Code

Document version: 2nd edition. April 2022.

Signatories to this Code

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This Code requires providers who market broadband services to ensure that the information about the technical and performance characteristics of the broadband service is presented in a clear, accurate and up-to-date way.

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