Customer Transfer Code Review

Introduction

In accordance with the TCF’s minimum two year code review policy, TCF members, parties to the regulated code and subscribers to the TCF Broadsheet were invited to review the Regulated and Non-Regulated Codes for the Transfer of Telecommunication Services ("The Customer Transfer Code") and evaluate whether or not changes should be made. 

A new Customer Transfer Code working party was established in September 2008 to review the submissions received.

Working Party Members

The working party members are:

• Chorus
• Communitel
• Digital Island
• Orcon
• Telecom
• TelstraClear
• Vodafone
• WorldxChange

Consultation

The draft amended Code for the Transfer of Telecommunications Services (“The Customer Transfer Code”) was issued for consultation on 13 August 2009 and submissions closed on 15 September 2009. The working party are currently reviewing the submissions received and are working towards finalising the draft Code.

Submissions Received

Submissions have been received from the following organisations on the draft Customer Transfer Code:

• InternetNZ
• New Zealand Association of Citizens Advice Bureaux
• Telecom NZ Limited - Consolidated Submission and Annexures
• TelstraClear
• Telecommunication Dispute Resolution (TDR) service
• TrustPower Limited

Related Information

• Customer Transfer Code - Consultation Workshop Presentation - 25 Aug 2009
• Customer Transfer Code - Public Consultation Background Document - 12 Aug 2009
• Draft Customer Transfer Code for public consultation (marked up version) - 23 July 2009
• Draft Customer Transfer Code for public consultation (clean version) - 23 July 2009
• Combined Project Proposal and Scope for Amendments to Customer Transfer Code 21 Aug 2008
• Current versions of the approved Customer Transfer Codes are available in the Codes & Guidelines section of the website.

Working Party Establishment

This working party was established in September 2008.