Introduction
The Customer Transfer Codes for regulated and non-regulated telecommunication services govern the transfer of a customer’s telecommunications services between service providers to ensure a seamless transition resulting in a high quality, uninterrupted service. One code covers regulated Telecom services and the other non-regulated Telecom services.
Background
In accordance with the TCF’s minimum two year code review policy, TCF members, parties to the regulated code and subscribers to the TCF Broadsheet were invited to review the Regulated and Non-Regulated Codes for the Transfer of Telecommunication Services ("The Customer Transfer Code") and evaluate whether or not changes should be made.
A new Customer Transfer Code working party was established in September 2008 to review the submissions received.
An amended draft Code (dated 23 July 2009) was released for public consultation in August 2009. This version of the draft Code proposed that Retail Service Providers store and display supply chain information on the end customer’s bill.
Following feedback received from that consultation process and further rigorous discussion of this idea and its alternatives, the TCF has decided to remove this requirement from the draft Code.
As a result, the amended Code issued for public consultation in August 2010 contains only minor amendments based on feedback received through the TCF Customer Transfer Code Working party and via earlier consultations on this Code.
Public Consultation on draft Code
The draft Customer Transfer Code has now been prepared and issued for public consultation.
You are invited to examine the draft Code and provide your feedback. If you wish to make a submission, please note that the
closing date is 5.00 pm, Friday 10 September 2010. Please send your submission via email to jackie.clark@tcf.org.nz or post it to the Telecommunications Carriers’ Forum, P O Box 302469, North Harbour, North Shore City 0751.
Please note that unless stated otherwise, all submissions will be regarded as public and will be published on the TCF website.
Consultation Papers
Working Party Members
The working party members are: Chorus, Orcon, Telecom Retail, Telecom Wholesale, TelstraClear,TrustPower and Vodafone.
Related Information
Working Party Establishment
This working party was established in September 2008.